Renfe refund table
| Train | Arrival delay and refund |
|---|---|
| AVE, Avlo, Alvia, Euromed, Intercity, Larga Distancia | 60 min or more: 50%. Over 90 min: 100% |
| Avant | Over 15 min: 50%. Over 30 min: 100% |
| Media Distancia | Over 15 min: 25%. Over 30 min: 50%. Over 60 min: 100% |
| Regional and Regional Express | Over 30 min: 25%. Over 45 min: 50%. Over 60 min: 100% |
This table is Renfe's own commitment and has exceptions. The EU minimum is 25% for a delay of 60 to 119 minutes and 50% for 120 minutes or more.
Example: on a €60 ticket with a 100% refund, the fee is €6 and you keep €54.
Time limits and exceptions
You can ask from 24 hours after arrival and up to 3 months after the journey.
For tickets bought from 31/01/2026, Renfe does not pay if the delay comes from temporary Adif speed limits. Other operators and international journeys have different terms.
How it works with us
Check the train on our page, where you see delays and the estimated refund before giving any details. If you want us to handle it, send us the ticket and your details. Before we file anything we confirm the terms in writing. No payment, no fee. Service terms.
You can also ask Renfe yourself at no cost.
Source: Renfe punctuality commitment, checked on 2/11/2026.